Best Western Palace Hotel & Casino, Douglas ➤ Reviews, Rooms & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Hotel

Central Promenade, Douglas, Isle of Man, IM2 4NA

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room Sea View

Max:

2 persons

15 m²

Bed options:

1 Double bed

Sea view

Shower

Heating

room details

Check Prices

Deluxe Double Room Sea View

Max:

2 persons

16 m²

Bed options:

1 King-size bed

Sea view

Shower

Heating

room details

Check Prices

Double Room

Max:

2 persons

15 m²

Bed options:

1 Double bed

Shower

Heating

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Centre

Douglas 1.1 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The buffet breakfast offered an amazing variety, especially the porridge and sausages, making my mornings delightful.” view full review

Refreshing Pool!

“The health club's pool was the perfect spot to unwind, with breathtaking views that enhanced my swimming experience.” view full review

Ample Parking Space

“The generous car park made it very convenient for us, ensuring we always had a spot close to the entrance.” view full review

Outstanding Quality

“I was impressed with the cleanliness and comfort of the room, making it a perfect retreat after a busy day.” view full review

General

No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Golf course
Sports trainer

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Spa & Leisure

Indoor swimming pool
Beach access
Sun loungers
Casino
Karaoke
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pool with view
Shallow end

Room features

Free Wi-Fi in rooms
Heating
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Central Promenade, Douglas, Isle of Man, IM2 4NA

Map view

Central Promenade, Douglas, Isle of Man, IM2 4NA

City landmarks

Museum

Manx Museum

1.4 km

The Old Vicarage Main Road

A.R.E Motorcycle Collection

1.6 km

Race track

TT Grandstand

1.3 km

Theatre

Gaiety Theatre

1.4 km

Royal Ave

Onchan Park

1.6 km

Douglas

Manx Electric Railway

780 m

Royal Dr Onchan Pleasure Park

Onchan Raceway Stockcar Racing

1.3 km

Douglas Bay

790 m

Nobles Park

1.3 km

Bray Hill

920 m

Paramount City

610 m

The Parish Church of Saint Thomas

1.0 km

Race track

Governor's Bridge

1.1 km

Beach

Douglas Beach

1.1 km

Church

Broadway Baptist Church

690 m

Iron Pier

710 m

Summerlands Disaster Memorial

720 m

Douglas Harbour

2.0 km

Summerhill Glen

820 m

University College Isle of Man

1.1 km

Park

Onchan Pleasure Park

1.6 km

Tourist Trophy course start line

750 m

Church

St Andrew's Church

810 m

Saint Andrews

810 m

Church

St Ninians Church

810 m

Nature reserve

Calf of Man Bird Observatory and Nature Reserve

1.6 km

Library

The Tynwald Library

1.5 km

Nearby

Palace Cinema

70 m

Palace Casino

10 m

Living Hope Community Church

220 m

Restaurants

Imperial Dragon

320 m

Caledonia Hotel

Taste of Bengal

250 m

1 Clarence Terrace Central Promenade ,douaglas ,Isle of man

HQ Bar and Restaurant

300 m

1 Empire Terrace

Welbeck Restaurant

320 m

13-17 Mona Drive Off Central Promenade

Aura Bar & Bistro

460 m

4 Marathon Terrace,Queen's Promenade

Queens Hotel

560 m

Queens Hotel Queens Promenade

Taj Mahal

520 m

3 Esplanade Lane

Meating Steakhouse

750 m

18 Broadway

Titan Restaurant

850 m

42 Broadway

Chutney Berry

790 m

1 Sherwood Terrace Broadway

The Mandarin Express

740 m

50 Broadway

The Terminus Tavern

1.0 km

Terminus Tavern Strathallan Crescent

Reviews and Ratings

Feedback from previous guests about their experience.

72%

liked the hotel and would stay again

clean

friendly staff

lacking variety

modernization needed

7.2/10

Very good

Rooms

6.3

Location

6.7

Service

8.0

Dining

7.7

Fraser

United Kingdom, December 2023

7.6/10

The hotel offers spacious and comfortable rooms that are basic and clean, but not vacuumed thoroughly from previous guests. The service provided by the efficient and friendly staff is fantastic with nothing being too much trouble. The location is excellent for accessing various attractions but could do with some modernization. The dining experience is ok but slightly lacking in variety, especially during breakfast times. Overall, a good value for money stay with a few minor drawbacks.

Rooms

7.0

The rooms are basic and clean but not completely vacuumed from the previous guest, toe nail clippings were found on the floor. However, the room itself was spacious and comfortable.

Service

9.0

The staff members are fantastic, very helpful, and nothing is too much trouble. They are efficient, friendly, and thoughtful in their service.

Location

8.0

The location is excellent for exploring various attractions and the town, but it could benefit from some modernization.

Dining

6.0

The dining experience was ok, with reasonable quality food but lacking in variety, especially during breakfast times.

Facilities

8.0

clean

lacking variety

Jeremy

United Kingdom, December 2023

6.6/10

The hotel had everything we needed and was in good condition decoration-wise; however, it was only a 2-star standard with cheap pillows and a worn-out mattress. Being directly above the casino's air conditioning system was a downside.

Rooms

6.0

The rooms were in good condition decoration-wise and had everything we needed, but the standard was only 2 stars with cheap pillows and a worn-out mattress. Being directly above the casino's air conditioning system was a drawback.

Service

7.0

The service was good and very helpful overall, but there was an issue with the toilet not flushing properly. The staff's response was somewhat dismissive.

Location

5.0

The location was generally unloved at present, and some areas were uncomfortable for long periods. However, it was reasonably priced compared to other food places, and the carvery restaurant was excellent.

Dining

8.0

The dining experience had an excellent choice and was a great start to the day, despite some poor aspects like overcooked vegetables.

Facilities

7.0

The facilities were good overall. Although there was a hole on the wall, the carvery restaurant was very good, and the hot and delicious food made up for it.

clean

worn-out mattress

Jean

United Kingdom, August 2023

7.4/10

The hotel offers a mixed experience with great proximity to the beach and friendly staff. However, the rooms need updating and lack sound insulation. The view from the location is missed due to unimpressive surroundings.

Rooms

6.0

The rooms are a bit tired in some areas and lack sound insulation.

Service

8.0

The staff, especially a young dark-haired lady, were generally helpful and friendly.

Location

7.0

The location, while near the beach, does not showcase the amazing view due to unimpressive surroundings.

Dining

9.0

The dining options were plentiful and varied, offering a delicious experience.