Best Western Palace Hotel & Casino Douglas, Douglas ➤ Reviews, Rooms & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Hotel

Central Promenade, Douglas, Isle of Man, IM2 4NA

The Best Western Palace Hotel & Casino offers a unique combination of accommodations and entertainment in Douglas, featuring an on-site casino and a members-only health club with panoramic sea views. This 4-star hotel provides 135 guest rooms along with diverse dining options and leisure facilities.

Rooms & Amenities

The Best Western Palace Hotel & Casino features 135 comfortable guest rooms, including categories such as Palace Suite, Double Deluxe, Sea View Double, and Accessible. Double Deluxe rooms accommodate up to four guests and overlook Douglas Promenade, while Palace Suites offer a dedicated lounge area and complimentary wine selection.

Dining & Refreshments

Dining options include the Paragon Restaurant known for its legendary Sunday carvery and the Majestic Chinese Restaurant offering authentic Cantonese cuisine with sea views. Guests can also enjoy casual dining experiences at the Aces Bar, Slots Cafe Bar, and Terrace Cafe.

Leisure & Entertainment

The casino at the Best Western Palace provides various gaming options including table games and slots, along with a bingo hall. The Palace Health Club features an indoor heated pool, gym, sauna, and treatment rooms, promoting wellness and relaxation for guests.

Business Services & Local Area

Business travelers will find meeting facilities available for events and functions. Transportation is facilitated by nearby bus stops on Queens Promenade and a funicular at Falcon Cliff, ensuring easy access to other points of interest such as Douglas Harbour and the Manx Museum.

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Twin Room

Max:

2 persons

15 m²

Bed options:

2 Single beds

Shower

Heating

room details

Check Prices

Double Room

Max:

2 persons

15 m²

Bed options:

1 Double bed

Shower

Heating

room details

Check Prices

Double Room

Max:

2 persons

15 m²

Bed options:

1 Double bed

Sea view

Shower

Heating

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Center

Douglas3700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Paid parking

Baggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Baggage storage
Locker room
Elevator
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Golf course
Sports trainer

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's menu

Spa & Leisure

Indoor swimming pool
Beach access
Sun loungers
Casino
Karaoke
Spa & wellness center
Sauna
Steam room
Jacuzzi
Pool with view
Shallow end

Room features

Free Wi-Fi in rooms
Heating
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Central Promenade, Douglas, Isle of Man, IM2 4NA

Map view

Central Promenade, Douglas, Isle of Man, IM2 4NA

City landmarks

Museums

Manx Museum

4800 ft

The Old Vicarage Main Road

A.R.E Motorcycle Collection

5200 ft

Race track

TT Grandstand

4400 ft

Broadway Theatre

Gaiety Theatre

4700 ft

Royal Ave

Onchan Park

1.0 mi

Douglas

Manx Electric Railway

2600 ft

Royal Dr Onchan Pleasure Park

Onchan Raceway Stockcar Racing

4200 ft

Douglas Bay

2600 ft

Nobles Park

4300 ft

Bray Hill

3100 ft

Paramount City

2100 ft

The Parish Church of Saint Thomas

3500 ft

Race track

Governor's Bridge

3600 ft

Beach

Douglas Beach

3700 ft

Church

Broadway Baptist Church

2300 ft

Iron Pier

2400 ft

Summerlands Disaster Memorial

2400 ft

Douglas Harbour

1.2 mi

Summerhill Glen

2700 ft

University College Isle of Man

3800 ft

Parks

Onchan Pleasure Park

1.0 mi

Tourist Trophy course start line

2500 ft

Church

St Andrew's Church

2700 ft

Saint Andrews

2700 ft

Church

St Ninians Church

2700 ft

Nature reserve

Calf of Man Bird Observatory and Nature Reserve

5200 ft

Libraries

The Tynwald Library

5100 ft

Nearby

Palace Cinema

300 ft

Palace Casino

100 ft

Living Hope Community Church

800 ft

Restaurants

Imperial Dragon

1100 ft

Caledonia Hotel

Taste of Bengal

900 ft

1 Clarence Terrace Central Promenade ,douaglas ,Isle of man

HQ Bar and Restaurant

1000 ft

1 Empire Terrace

Welbeck Restaurant

1100 ft

13-17 Mona Drive Off Central Promenade

Aura Bar & Bistro

1600 ft

4 Marathon Terrace,Queen's Promenade

Queens Hotel

1900 ft

Queens Hotel Queens Promenade

Taj Mahal

1800 ft

3 Esplanade Lane

Meating Steakhouse

2500 ft

18 Broadway

Titan Restaurant

2800 ft

42 Broadway

Chutney Berry

2600 ft

1 Sherwood Terrace Broadway

The Mandarin Express

2500 ft

50 Broadway

The Terminus Tavern

3400 ft

Terminus Tavern Strathallan Crescent

Reviews and Ratings

Feedback from previous guests about their experience.

72%

liked the hotel and would stay again

clean

friendly staff

lacking variety

modernization needed

7.2/10

Very good

Rooms

6.3

Location

6.7

Service

8.0

Dining

7.7

Fraser

United Kingdom, December 2023

7.6/10

The hotel offers spacious and comfortable rooms that are basic and clean, but not vacuumed thoroughly from previous guests. The service provided by the efficient and friendly staff is fantastic with nothing being too much trouble. The location is excellent for accessing various attractions but could do with some modernization. The dining experience is ok but slightly lacking in variety, especially during breakfast times. Overall, a good value for money stay with a few minor drawbacks.

Rooms

7.0

The rooms are basic and clean but not completely vacuumed from the previous guest, toe nail clippings were found on the floor. However, the room itself was spacious and comfortable.

Service

9.0

The staff members are fantastic, very helpful, and nothing is too much trouble. They are efficient, friendly, and thoughtful in their service.

Location

8.0

The location is excellent for exploring various attractions and the town, but it could benefit from some modernization.

Dining

6.0

The dining experience was ok, with reasonable quality food but lacking in variety, especially during breakfast times.

Facilities

8.0

clean

lacking variety

Jeremy

United Kingdom, December 2023

6.6/10

The hotel had everything we needed and was in good condition decoration-wise; however, it was only a 2-star standard with cheap pillows and a worn-out mattress. Being directly above the casino's air conditioning system was a downside.

Rooms

6.0

The rooms were in good condition decoration-wise and had everything we needed, but the standard was only 2 stars with cheap pillows and a worn-out mattress. Being directly above the casino's air conditioning system was a drawback.

Service

7.0

The service was good and very helpful overall, but there was an issue with the toilet not flushing properly. The staff's response was somewhat dismissive.

Location

5.0

The location was generally unloved at present, and some areas were uncomfortable for long periods. However, it was reasonably priced compared to other food places, and the carvery restaurant was excellent.

Dining

8.0

The dining experience had an excellent choice and was a great start to the day, despite some poor aspects like overcooked vegetables.

Facilities

7.0

The facilities were good overall. Although there was a hole on the wall, the carvery restaurant was very good, and the hot and delicious food made up for it.

clean

worn-out mattress

Jean

United Kingdom, August 2023

7.4/10

The hotel offers a mixed experience with great proximity to the beach and friendly staff. However, the rooms need updating and lack sound insulation. The view from the location is missed due to unimpressive surroundings.

Rooms

6.0

The rooms are a bit tired in some areas and lack sound insulation.

Service

8.0

The staff, especially a young dark-haired lady, were generally helpful and friendly.

Location

7.0

The location, while near the beach, does not showcase the amazing view due to unimpressive surroundings.

Dining

9.0

The dining options were plentiful and varied, offering a delicious experience.